okema

Yes, absolutely. We offer a warranty, and what makes it special is that it's a 2-year warranty, with maintenance for up to 24 months and replacement if it can't be repaired within 12 months. It covers all manufacturing defects, overheating, or device malfunction. The warranty is confirmed by the invoice.

Unplug the appliance, detach the bottom cover, remove the mesh filter and clean it, reinstall the filter and cover and make sure they are secure. Refer to the catalog for further instructions. For assistance, contact the maintenance team at 920009998.

Knowing your hair type is essential for choosing the right hair care products and achieving the best styling results. Okema offers a simple guide to help you easily determine your hair type.

You can request an exchange or return by contacting customer service via the unified WhatsApp number to receive the necessary details. A return or exchange label will be sent to you, and after the product is returned, inspected, and its condition confirmed, your exchange request will be processed. Please note that we have read the exchange and return policy.

If you purchased your device from an authorized Okema distributor, please contact that distributor directly to complete the exchange or return process, as their sales policies apply. We are happy to help you verify that your distributor is authorized; please contact our customer service via WhatsApp.

If you paid via Tabby or Tamara: The order will be canceled through your chosen provider (Tabby or Tamara), and the refund will be processed directly through them. If you paid via Mada or credit card: The refund will take 3 to 14 business days, depending on your bank's policy.

To ensure easy access to your purchase invoices and future maintenance requests, you can visit our dedicated maintenance website: okema.sa. Simply create an account, add your Okema products, and upload the purchase invoice for each one. You can then easily request maintenance directly through the website for your registered device, without needing to search for invoices or contact us manually.